Privacy Policy

Personal Details: Your name, email, phone number, address - the basics we need to keep in touch and send you membership info.

Health & Fitness Data: Medical history, fitness assessments, injury records, current fitness levels. We need this to keep you safe and design programs that actually work for YOUR body.

Payment Information: Credit card details, billing addresses, transaction history. We process payments securely through encrypted systems.

Training Records: Workout logs, performance metrics, progress photos (only if you provide them), nutritional tracking data. This helps us track your gains and adjust your programming.

Website Usage: IP addresses, browser types, pages visited, time spent on site. Standard stuff that helps us improve the website experience.

Emergency Contacts: Someone we can call if things go sideways during training. Safety first, always.

Here's the deal - we use your info to actually help you reach your goals, not to spam you with nonsense.

Training & Coaching: Designing personalized programs, tracking your progress, adjusting nutrition plans, monitoring recovery protocols. This is the core of what we do.

Communication: Sending appointment reminders, class schedules, important facility updates. We'll also reach out about new programs or services we think you'd be into, but you can opt out anytime.

Safety & Legal Compliance: Keeping emergency contact info handy, maintaining waiver records, following health regulations. Boring but necessary.

Billing & Admin: Processing membership fees, booking sessions, managing your account. The business side of things.

Improving Our Services: Analyzing what's working and what's not, so we can keep getting better at helping people transform their fitness.

We're pretty protective of your info. Here's the short list of who might see it:

Our Staff: Trainers, nutritionists, admin team - people who need access to do their jobs and help you succeed.

Payment Processors: Secure third-party services that handle credit card transactions. They're PCI-compliant and all that technical security stuff.

Professional Consultants: Sometimes we'll consult with physios, sports doctors, or other specialists about training approaches (always anonymized unless you give explicit permission).

Legal Requirements: If the law requires it or there's a legitimate health emergency, we'll share what's necessary. That's just reality.

We DON'T sell your data to marketers, data brokers, or random companies. That's not how we roll.

Security isn't just about passwords - though yeah, we use those too (and make sure they're strong).

Digital Security: Encrypted data storage, secure servers, SSL certificates on our website, regular security audits. All the tech stuff that keeps hackers out.

Physical Security: Locked filing cabinets for paper records, restricted access to admin areas, secure disposal of old documents.

Staff Training: Everyone on our team knows the importance of privacy and how to handle sensitive info properly.

No system is 100% foolproof, but we're doing everything reasonable to keep your data safe. If there's ever a breach, we'll let you know ASAP.

It's your data, so you've got some say in how we use it:

Access: Want to see what info we have on you? Just ask. We'll get you a copy within a reasonable timeframe.

Corrections: Notice something wrong in your records? Let us know and we'll fix it.

Deletion: Want us to delete your data? We can do that, though we might need to keep some stuff for legal or accounting reasons.

Marketing Opt-Out: Don't wanna hear about our new programs or special offers? Unsubscribe anytime from our emails or tell us directly.

Data Portability: Need your training records for another gym or healthcare provider? We can export that for you.

To exercise any of these rights, shoot us an email at info@embercrestcontinuum.info or call (604) 555-8742.

Yeah, we use cookies - not the protein kind, unfortunately.

Essential Cookies: These keep the website functioning properly. Can't really turn these off without breaking things.

Analytics Cookies: Help us understand how people use the site so we can make it better. You can disable these in your browser if you want.

Preference Cookies: Remember your settings and choices so you don't have to keep entering them.

Most browsers let you control cookie settings. Check your browser's help section if you wanna adjust things.

We don't hang onto your data forever, but we do need to keep some things for a while:

Active Members: We keep your info for as long as you're training with us, plus a reasonable period after in case you come back.

Financial Records: Tax law requires us to keep billing records for 7 years. Not our rule, just following regulations.

Waivers & Legal Docs: These stick around for the legally required period in case of disputes or claims.

Once we don't need your info anymore, we securely delete or destroy it. No point keeping stuff we don't need.

Sometimes our website links to other sites - supplement companies, equipment manufacturers, research articles, whatever.

Once you click through to those sites, you're on their turf and their privacy policies apply. We can't control what they do, so check out their policies if you're concerned.

We try to only link to reputable sources, but do your own homework too.

Our services are primarily designed for adults. If you're under 18, we need parental or guardian consent before collecting any personal information.

For youth athletic training programs, we work directly with parents/guardians and require their explicit permission for everything.

We take extra care with minors' information and only collect what's absolutely necessary for safe, effective training.

Privacy laws and best practices evolve, so we might update this policy from time to time.

When we make changes, we'll update the "Last Updated" date at the top and let active members know via email if it's anything significant.

We recommend checking back occasionally to stay informed, especially if you're particular about privacy stuff.

Got questions about how we handle your data? Not sure about something in this policy? Just wanna chat about privacy stuff?

Reach out to us:

Email: info@embercrestcontinuum.info
Phone: (604) 555-8742
In Person: 1847 Lonsdale Avenue, North Vancouver, BC V7M 2J7

We'll get back to you within a few business days. If you're not satisfied with our response, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada.

But honestly, we're pretty reasonable people. Let's talk it through first and see if we can sort things out.